Let Me Clear My Throat...

I kept thinking today about how I wish I was one of those people who smiled all the way through any adversity. Or never spoke an unkind word about anyone. Or never needed to vent about anything. But you want to know my problem? I'm far too flawed for all of that...yet. Problem numero dos = i'm an out-loud processor. I just have to talk about things in order for them to make sense to me so that i can deal with them. For example, i'm in the midst of another hidradenitis flare and it is kickin' my tail. And i wish i could suffer the flu feelings and fatigue and pain in silence. But i just can't. I'm not looking for pity, i just want someone to get it. And i feel even worse when i realize that there are people that i know personally who suffer far worse things...and are pleasant about it. I admire them so much. I wanna be them when i grow up. But i'm just not there yet. In fact, i'm a big baby. I can withstand quite a bit, but do trust that i'm going to talk about it. That need to "talk about it" has been getting me in trouble lately.  I've been learning some hard lessons at work about who I can trust and who can't wait to stab me in the back. I try so hard not to take it personally...but I can't help it. You see, I have a love problem. Meaning, I love everyone i work with. Everyone. Even the ones i don't like. And that love problem extends outside of work encompassing my whole life. I feel like i work as hard as i possibly can. And i feel like i'm more than fair to all of my employees. But i guess sometimes it's not enough. Because people are human with flaws of their own and will always do what they deem necessary for what they think is their own survival. Still, i have felt my feelings of trust and belief in people shattered over the last several weeks and it leaves me wondering what it's all for. Surely there is a lesson here somewhere. And while i know that part of that lesson is that i can't really trust anyone in the business world, i refuse to give up on people. Because where would that leave me?

Happy Birthday To Meeeee"eeeeeeek!"

I can't even take credit for that title. Thank you Stefanie! Haha. Today was my birthday. So, naturally, it was a weird day.  My birthday always seems to be that way. I guess it's fairly fitting, since i seem to be a target of weird happenings in my life anyway, beginning with my first days on earth. Today started out normal enough despite that whole not sleeping thing, which has really become quite normal by now. I met my parents for lunch, went into work.  About 2:30pm and i was already exhausted. One of my fantastic drivers offered to stay later than scheduled so that i could go home for an hour and catch a quick nap since i was supposed to close.  I went home, crawled into bed...i had a good solid half hour for the power nap. I finally drifted off and was asleep for approximately 10 minutes when i was jolted awake by the sound of my door opening. Yes you heard that right. I want to be clear about something....i live alone. And i ALWAYS lock my front door, even in the middle of the day. Anyway, back to the jolting awake thing. I had been sleeping hard...you know, that exhaustion/hungry for sleep feeling where you go right slam bam into a deeeeep sleep and wake up all discombobulated? Well that's what i was feeling while i was trying to get my bearings and determine what exactly i had heard...and then i heard footsteps. I sat up in my bed (more like shot up) and there was a man standing there. I'm not making this up. I shouted something, but have no idea what, and watched as the man turned and high-tailed it out my front door, saying something that may have been an apology. I jumped out of bed, still very very confused at what was actually happening and very scared and started for the front door. i looked out the window and there he stood...on my porch waiting for me to come out. I opened the door a crack and asked who he was.  He explained he was the maintenance man from the property management company i rent from. He apologized and said he had knocked first, but when i didn't answer he let himself in. I kind of let him have it, i won't lie, to which he replied "well i just wanted to let you know your neighbor was having some water drip down his walls so we need to drill some holes outside your window because its coming from your window unit. We're gonna do it from outside, we just didn't want to startle you with the sudden drilling." And you think walking into my apartment unannounced was the answer to not startling me? really? To which i replied "so then why the crap wereyou in my apartment? what if i had been in the shower? what if i had had a gun for protection? why didn't you just call me to let me know what's going on?"  He stuttered out some other apology and then went on his way to go drill his holes. I. Was. Livid. Not to mention, now my head was reeling from being awakened from a deep sleep AND i was now having a full blown panic attack. I quickly called the aforementioned neighbor, who also happens to work for me, and now i'm crying and trying to make sense of it all.  I told him what happened, to which he replied "He did WHAT?!?!?" yeah...exactly. He told me he could be home in 4 minutes...and when i heard him roll up i also heard him get out of his car and start giving the maintenance men what for about scaring me like that. It's kind of nice to know you have a neighbor that watches out for you. By this time it was time for me to go back to work, having had no nap and a panic attack to boot. I went down, quickly spoke to my neighbor who was still fuming on my behalf, and headed out.  I was torn between calling the property manager or showing up to their office in person.  I ultimately decided i could be meaner over the phone. And i needed to be mean. Because they deserved it. I also remembered the woman at the front desk is this sweet lady that i could never yell at in person.  I'm not afraid to admit it, i hid behind the safety of the phone. It was for the greater good, i assure you. I called and let loose my fury over the situation, how scared i was, how i was now having a panic attack, and just how inappropriate and unacceptable this whole thing was. I mean sure, i could understand him coming in if I had been the one to call in the maintenance order and expected them to come sometime this week. But i had NO idea they were coming. No call to say "hey, by the way, your neighbor complained of leaking water coming from upstairs so we may be by to check it, just in case we need to come into your apartment." Is that really too much to ask? And all this time, what i'm still wondering is this...if he didn't need to fix it from inside my apartment, why oh why was he in there? It not like i live in a complex or anything...its an old detached garage with one apartment downstairs (my neighbor) and one upstairs (mine). They obviously knew my neighbor wasn't home, so gee..could that lone car in the driveway possibly belong to the tenant upstairs? Wow, her car is here but she didn't answer the door when i knocked...its probably for a reason. Maybe i should just call her and tell her whats going on. I mean, how hard is that thought process? The lady at the office kept apologizing and said "oh, do you work nights? are you a day sleeper?" to which i replied "yes, but does it matter?"  She then said "well, i guess we'll put you on the 'always call first' list then." yes, you do that lady. Because if this ever happens again it won't be pretty. I still can't get over the situation and how he thought it was okay to just walk in with no forewarning at all. Nobody wants to wake up to find a strange man standing in their bedroom doorway. Nobody. Especially me (if only all of you knew how incredibly paranoid i am about my personal safety.)  Don't worry though, my birthday wasn't completely a wash.  About 10 minutes after i got to work, my neighbor came in looking all serious and said "you gotta come see this, you won't believe it." I thought he had done something bad to his car because of the way he was acting, but when i got out there he popped open his trunk and shouted (happily) "would you just look at that?". I looked in his trunk and saw this...(from Dewey's...yum!)

He also gave me a card, a big hug, and told me that he was glad to have me as a neighbor, boss and friend. I think he knew i needed something special after the fright i had...and it was. Totally made my day (and my crew didn't mind either...after all, i can't eat all that by myself!) For those who don't get the "would you just look at that?" reference, its a phrase we say at work all the time derived from this video.  This is just one of the characters this guy does while his buddy films it from afar. hilarious. Anyway, know what else made my day? A visit from my friend Stefanie! She brought me balloons, a watermelon (in support of my decision to start a raw lifestyle) and some pizza hut coupons. Silly Stef. She also hung around for quite awhile (which i loved) and kept me company while i was stuck at work. I'm so grateful for my loving family and AWESOME friends!

Here We Go Again

I really should be in bed right now. But we all know by now i don't sleep, don't we? I blame Utah. That's where it started. I guess juggling a full time third shift job and full time school during the day will do that to you. Well that and a fierce battle with a panic disorder that mainly shows its ugly face at night. Whatever...i've kind of accepted all that by now. Moving on. The reason i'm up tonight? Stabbing pains in my arms. And the dread that comes along with knowing what that pain means. It means another flare-up on the horizon.  This has been a regular occurence for the past 8 months or so. For those who don't know, I was recently diagnosed with Hidradenitis Supporativa. What is that you ask? Well, you can read about it here.  In short, my glands create abscesses that swell and become very painful until they burst (mine happen to stay under the skin and do not burst). As of recent, researchers are beginning to find supportive evidence that it is indeed an autoimmune disease but has not been definitively decided yet. Mainly because what they think happens is hair folicles or glands or sweat ducts clog too easily and then your immune system attacks with super force, creating the abscesses. I don't know about all that or how it works, all i know is it's not a good time. During a flare, i also tend to battle restricted movement of my arms, a low-grade fever and intense fatigue. There is no medical cure, and they really don't even know the cause. The last flare i had landed me in the E.R. because i couldn't take the pain anymore. The doctor there, as well as the surgeon i followed up with a week later, basically told me i was just kind of in for a ride. Basically its about managing pain as best you can during a flare-up. Isn't that lovely to hear? Yeah i didn't find it very comforting either. Because i believe that our bodies were designed to heal themselves if given the proper tools, i began to research natural cures. As i poured through online support groups and blogs and other websites i found only one way that people became symptom free (outside of surgery...which i was told by the surgeon was a last-ditch effort and only about 50% effective anyway). Raw foods. People that eat a plant-based diet of 80% or more raw, living food were able to achieve complete healing. Interesting. Wanna know the even more interesting part? I've actively been studying raw foodists (anyone that eats 75% of their diet that way is considered a raw foodist) for over a years now. Before i started dealing with this. I don't even remember how i happened upon it, but i do remember feeling intensely that i needed to know this information, and have continued to feel inspired that i need to move in that direction. Just to be clear, i'm not necessarily saying that EVERYONE should eat like this. What i AM saying, however, is that Heavenly Father designed my body and knows the best way for me to take care of my individual body. And maybe He was giving me a heads up this past year...so that i would know what to do when i got hit with this and before it gets worse. That being said, i've been gathering recipes (raw food is WAY more interesting than just eating apples, after all) and reading everything i can about it, incorporating green smoothies in my diet, and breaking my addiction to caffeine (which has been pretty successful if i do say so myself) in order to prepare myself for this transition. I'm excited...and scared. But i look at the benefits to me personally....panic attacks make me feel like i am dying, literally, during them. Part of what freaks me out even further in those moments is knowing i'm not very healthy, so i very well could be. Having my health back would mean knowing that it is indeed just a panic attack. Or better yet...panic attacks and my bouts of night-anxiety could disappear all together. Yes please. It would remedy my life-long battle with my weight, which i am quite sick of really. Yes please. Raw foodists almost never get sick. Yes please. Energy through the roof. Umm...after my battles with fatigue, there is nothing i could want more. You get my drift, right? I thought about not telling people about my decision because then they feel like they need to weigh in on the matter...such as trying to tell me why i'm wrong or extreme. Well tell that to my intestines that no longer tolerate wheat, grains, dairy or even meats anymore. I'm sick of feeling sick, thank you. Or they may feel the need to say something if they see me eat something cooked ("hey, i thought you were raw now"). Well the thing is, i'm not looking to go 100% raw. i don't believe i should completely cut out all meats or grains or cooked veggies. But i am looking at 80% or more...thats my goal. that basically means that just 2 or 3 times a week i would eat something cooked. It also allows for social situations so i don't have to be that weird girl that brings her own food everywhere..even to restaurants. no thanks. Now this is a lifestyle change, a pretty intense one at that, so i'm assuming it will take me some time to really transition into it. But i suspect that what lays ahead is well worth it. And i can't wait.

Goodbye Caffeine (again)

Well things around here have been interesting. Last night included a trip to the emergency room for a very enlarged and VERY painful gland under my arm. I just couldn't take it anymore. To spare you all of the details, i will just say that when they cut into it, it didn't turn out to be what they thought. In fact, they don't know what it is. Meanwhile, now i have two holes in my armpit with a bunch of gauze stuffed up there and can barely move my arm. good times.  They decided to just put me on antibiotics and painkillers until they can find out exactly what's going on. I know an opportunity when i see it. what is it you may ask? The opportunity to cut off my caffeine supply while i'm taking the good stuff for my arm. No headaches here thank you. I figure in a day or two when i stop taking the pain meds i'll have been through the worst of the withdrawal. This is what i would like to call a "two-fer". see? opportunity.

The Pursuit of Happiness

There's a paragraph in a book i read that i just have to share, right now while i'm thinking about it. The author was sharing her thoughts during a quest to find balance in her life. Its especially important to me given my dwellings upon my personal happiness lately. I also like how it can also relate to the gospel...although to me, happiness and the gospel are the almost the same thing. Enjoy.

"People universally tend to think that happiness is a stroke of luck, something that will maybe descend upon you like fine weather if you're fortunate enough. But that's not how happiness works.  Happiness is the consequence of personal effort.  You fight for it, strive for it, insist upon it, and sometimes even travel around the world looking for it.  You have to participate relentlessly in the manifestations of your own blessings.  And once you have achieved a state of happiness, you must never become lax about maintaining it, you must make a mighty effort to keep swimming upward into that happiness forever, to stay afloat on top of it.  If you don't you will leak away your innate contentment.  It's easy enough to pray when you're in distress but continuing to pray even when your crisis has passed is like a sealing process, helping your soul hold tight to its good attainments."

~Elizabeth Gilbert ~    Eat, Pray, Love

I Can't Think of a Title

Here i sit, reading a book and being unable to concentrate because i just feel so frustrated. I am literally consumed today by thoughts about my store and how i can make it perform better, how i can hit my numbers until i work myself into a tizzy....and then i realize...this is the struggle. The struggle between having my job be just a piece of me or something i do and allowing it to be all of me.  And then i pull myself back. Back into that space where I am actively trying to shed bad habits and bring on new (well not new, just forgotten) more enriching ones. Back to the place where my job is just a small part of my life, not who I am as a whole.  I've been trying to learn the art of meditation in a form that works for me. My counselor agrees that this would be a wise practice for me to learn given my tendency to be stressed and anxious and obsessive.  He also suggested that maybe it would work well for me to place it right before my scripture studies to help me relax and focus, allowing me to experience true joy and peace in my every day.  So that is what i will try. I will say my experiment is going well...i have spent more concentrated time reading and studying and writing and much much less time zombied out on my couch. I feel like my overall mood and outlook has improved, but everyday i have to keep choosing it. But you know, the struggle of choosing it and bringing myself back is what is making it so fulfilling at the same time. Sure, its hard. But what part of life isn't? It's kind of the point, is it not? The confidence that comes from knowing i am the master of my own mind is well worth the journey.

Breaking Up is Hard to Do (a short story)

Especially when you operate in a customer service world and that person you are breaking up with happens to be a customer. This marks the second customer i've had to break up with. Trust me, the conversations aren't easy. In fact, the first time i had to do it was about 2 months ago. These customers were true regulars...ordering almost once a week.  The problem? They loved everything well done. okay, so that's not really the problem. The problem was that they (and by they i mean the wife) wanted a certain amount of well-doneness. Not a smidge too little or too much. This can be hard to do during a friday night dinner rush (when they happened to order most) when your oven is a conveyor oven and its jammed packed with food for all of our other customers. At those times its not easy to make room to keep pushing the pizzas back..oh it wasn't quite well enough so i push it back a second time....crap its still not quite right. maybe if i move this cheesybread over here and take this pizza out and move these wings i can find room to push it back a third time...crap stuff is gonna fall out of my oven if i don't quit messing with this one pizza and start boxing some of these...you get my drift, right? Just for the record, i will do most reasonable requests for any customer. i enjoy my customers (especially regulars) and like making them happy. Love it even. But Sharon (*name has been changed*) would always call back and talk to me like we've never had this same conversation before, or that we had never met. And the convo would start out with her saying something like this.. "i just don't understand why you can't get the concept of well done. Some weeks its great, and about every other time its just the crappiest food i've ever eaten because it isn't well done when i clearly asked for well done." One time, i burned the pizzas (kind of) just to see what she said, since they were never done enough. yeah, she wasn't a fan of that either. sigh. So what do i do? I have to give them their money back or make them new food. That is our policy and one i never mind doing for my customers if they are unsatisfied (luckily 95% of my customers frickin' rock, excluding certain college kids of course, so this doesn't happen too often).  Well, one night i had had enough. I received the call from Sharon, she again acted like this is the first time we've ever spoken about this topic, she wanted her money back (because she KNOWS our policy, believe me) so she was sending her husband up there to pick it up. I just want to say, for all of Sharon's craziness, her husband is awesome. Totally laid back, very sweet and always smiling. He even rolls his eyes when Sharon is putting on her show about her food. But i was done with her. I figured out i had refunded her money or given them free food like 22 times. We are a business people, we do need to make money or nobody will get pizzas. And its gotten to the point that when they walk through my door i say to myself..crap, i'm gonna lose money...ugh. So in comes her husband, all smiley and nice, and i politely gave him the money and asked to speak to him outside. I won't go through the whole conversation, but it started out like this...
Me: So, it just seems like we can never quite get the order right for you guys
Him: Well, you know how Sharon is...she just believes that if she is paying money for food she deserves to have it exactly the way she wants it. She's very particular.
Me: I totally understand, and i agree that she should get what she pays for and wants. But we can't seem to be able to do that for her despite our trying, and while i love my customers and especially regulars like you, i have to wonder if maybe another pizza place would be a better fit.
Him: This sounds kind of like a break up talk
Me: Yeah that's kind of what it is.

At this point he just kind of shook his head, then (and i was not expecting this at all) he launched into a vent session about his wife and how she does this at every restaurant they frequent and he is always trying to get her to mellow out but she's just so particular about some things and gosh every manager must hate them and fear them when they walk in the door and ...big breath in... he's been putting up with this for 9 years and he's just so sorry and can they please keep ordering food from me because they just love Domino's and they really like me as the manager and i'm always just so nice and patient with them and...

yeah. i avoided punctuation so you would get the gist of how he was just airing it all out. At one point i wondered if he was gonna turn all smurf-like from lack of oxygen. He begged and pleaded..literally...for me to reconsider. I told him that i would be happy to serve them, but if (and only if) they dealt directly with me. Meaning i would do their order start to finish, starting with the phone call. They had to ask for me directly..that was my condition.

The customer today reminded me of that first experience. Maybe being the General Manager of a quick service restaurant is starting to harden me in the business world. i don't know. But i do know that as she complained about everybody involved in her order two weeks ago..with the main complaint being the way my driver knocked on her door in the MOST unprofessional way (yes, you read that right) and accusing my assistant of being ignorant and stupid, that i didn't let it get to me. When i asked her what we could do to be better since we've messed up the last 5 times she ordered, she literally snarled at me and said "how do you know that, why would i remember how you messed up those times". I explained to her that i could see by her order history we had to free out every order over the past 7 months, so it was obvious to be we were doing something wrong, and that i just wanted to know how to fix it so we could better serve her. I guess she felt trapped in her lie (yes, i am accusing her of being a scammer. i've done this a long time people) so she told me i was unprofessional (i learned that this is her most favorite word) and uneducated and that she would be calling my boss to inquire why he would allow someone like me to operate part of his business. Well that went about like i expected it to. I am sure that if you found out the places she is a frequent customer at, she is a problem everywhere. The part that confused me was that she got so mad right off the bat. And i have 2 witnesses that will tell you i was being very polite AND quite professional, thank you.

I guess my question is...at what point is it no longer beneficial to your business to have someone as your customer?  I give people the benefit of the doubt the first several times. But that's why i document this stuff, to protect my store and the morale of my customers and employees. I certainly hope this is the last time i ever have to do something like this...but with the economy in the shape its in and people trying to pinch pennies everywhere they can, we're seeing it more and more. Many people are trying to cut corners and costs anyway they can, and unfortunately this sometimes includes taking it out on businesses to get something for free. I feel for them, i really do. But this is a business. We are here to serve our customers AND make money. Is that too much to ask?

sweat it out

This is where i'll be working today for 13 hours. Seriously. Don't you see the oven over there in the corner? or the computer and phones? I've got my gallon of water and a towel...i'm ready. wish me luck.

Dear Body

Why why why why why do you hate me? can't i just go to sleep? is that too much to ask? I promise you will like it too. But nooooooo....you seem to think its funny to inflict pain and anxiety on me when its time to rest. excuse me, oh leg of mine, but you can stop hurting now. really... anytime now is good for me.  excuse me, abdomen, but whatever weird fluttery painful thing you got going on in there...put a sock in it. Mama Jill is now going to rest. You will not defeat me, i am in charge. Just so you know.

Pizza Ordering 101

I am daily flabbergasted at the sheer numbers of people who do not know proper etiquette when ordering food over the phone. Luckily for all of you, i will now teach you these things so you can become an expert. No thank you is necessary, i assure you i do this purely for selfish reasons. ;)

1. Know What You Want

okay, so i understand that you may not know exactly what is on the menu. Or what the specials are. So, what i recommend is calling up, asking for the specials, ask what questions you need to ask and then say "Thanks, we're gonna decide what we want and call you back." Here's another tip: all the big chains have menus online. But please, for any reason, do not do the following:

Me: How can i help you?
Customer: What are your specials?
Me: (recites specials)
Customer: Alright can you hold on? (and then to people in the room) "HEY, WHAT YA'LL WANT?" (and yes, this is always yelled...right into my ear)
Me: crickets chirp
Customer: what did you say that first one was again?
Me: (repeats 1st special)
Customer: Wait...you said how much again?
Me: (repeats 1st special again)
Customer: okay hold on (and then, you guessed it, to the people in the room) "HEY, WHAT YA'LL WANT?"
Customer: (a bunch of laughing in the background, talking about anything besides pizza, etc etc) "HEY, WE GOTTA DECIDE...THIS LADY IS WAITING ON THE PHONE"
Customer: okay, so we can get XYZ?
Me: Absolutely, what do you want on your 1st pizza?
Customer: pepperoni and sausage.
Me: okay, what do you want on your second one?
Customer: wait, do you have chicken? let me get chicken and sausage on that first one.
Me: okay, chicken and sausage
Customer: wait...do you have beef? maybe i want hamburger and chicken on that 1st one....
Me: facepalm
Customer: (turns to the people in the room again) "HEY, WHAT YOU WANT ON YOUR PIZZA?"
Me: looking for the nearest pair of scissors to stab myself with


So i know this sounds extreme, but i promise you i get atleast two calls a day almost exactly like this. promise. Most of the time, however, its more like just the first couple of lines. So, lesson number 1 is....know what you want.

2. Know Where You Live

You would be amazed at how many people A) don't know their phone number, and B) don't know where they are. seriously.  you always get those who are from out of town who don't know what their nearest cross-street is or what part of town they are in, and i totally get that. But there are an astonishing amount of people who legit don't know their address. Rule # 1: if you are going to order something to be delivered to you, you are going to need to know your location. I don't care if you are visiting from out of town, just moved in, whatever....i do not have a remote sensor that picks up your call via GPS and transmits your coordinates to me. someone somewhere knows the address.  Some people literally expect me just to know where they are calling from. Please have this information at the ready before you make the call. pretty please. I'll never forget this call...still one of my favorites:

Me: How can i help you?
Customer: I need a delivery
Me: no problem, what's your address?
Customer: Winston-Salem
Me: (wait a moment to see if there is more coming with that statement.....nope)
Me: Okay....where in winston-salem?
Customer: um......

yeah. no further comments.

3. Understanding the Delivery Charge

everyone charges for delivery these days. everyone. so please, do not rant on and on about how you swear you called last week and we did not charge for delivery. hello....have you seen gas prices lately? or the cost of food? or the cost of insurance? All of these things contribute to our costs as a business. really people, come on....

4.  Tip Your Driver

This is very important. if you are going to order for delivery, you absolutely MUST tip. Sure, there are the excuses....don't have enough money, doesn't the driver get the delivery charge (no they don't), don't have enough money. Here's my thing....if you have enough money to order pizza and have it delivered to your house (which we all know isn't cheap. its a convenient luxury people, not your inherent right as a person on this earth) then you have enough money to break off a few dollars for the driver. if this is to much to ask, then maybe its best that you get your lazy self into the car and hit up the value menu. for reals. What is an appropriate tip? well that depends. If you are getting just one or two pizzas and even maybe a side or drink...you know, something for just the family....then $3 to $5 is good...with $3 being decent and $5 a happy driver. The driver will truly appreciate anything more than that of course. If you are ordering a big order...say over 5 pizzas...then you need to up it accordingly.  I hate to see the hard work that goes into an order that costs $200 only to see my driver come away with a 5. or nothing. Just remember...these guys and gals work for tips. not to mention they put miles and wear and tear on their cars to bring you dinner. So treat 'em right, and they'll treat you right as well (which they should do anyway, but you get my drift)

5. We Are Human

Last, but certainly not least, remember that we are only human. Yes, we get most, if not all, of our orders out flaw-free and on time every day.  But sometimes mistakes happen. Somebody accidentally put mushrooms on your pizza but you wanted black olives? No problem. Just call the store and we will send another one right out to you. probably with something extra...like a drink or dessert...too. If you are okay eating it, we will refund your money then. Whatever it is...we will work with you. Please do not call up to the store screaming at me because we made a mistake. i realize its an inconvenience, and that it shouldn't have happened. but yelling does no good for anyone. And we pump out 100's of pizzas an hour sometimes. so every once in a while something gets mixed up. Do not exclaim to me that mistakes are unacceptable and will not be tolerated  (this has happened to me, those exact words).  Do not assume that i am uneducated because i work in a pizza place (also an accusation i hear). I run a pizza place lady. its not easy work, trust me. nor is it for the faint of mind. and my people? everyone needs jobs. for many here, they are in school or this is their second job.  so please, leave out the insults.